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The Customer Service department of the XYZ Corporation is undergoing an upgrade. You have been tasked by your supervisor to prepare all office computers for software upgrading and all users for learning the new software. In order to complete this task, you must first discover how to identify the operating system of each computer and how to navigate within the operating system. Beginning with your own computer, use the steps below to achieve this goal. Next, identify your plan for updating the software of the office computers and your recommendation for training the users per your supervisor’s request.

Purpose:

To engage you in the process of achieving the goal of knowledge acquisition regarding your computer system, you will develop a plan to research the type of system you have, prioritizing your plan according to the scenario listed above and the questions listed below. Your process should demonstrate self-awareness, planning and prioritizing when establishing and carrying out the goals. The goals and plans to achieve this knowledge should be well developed and in depth. The assignment must be in Standard English and demonstrate superior organization.

Based on what you learned regarding your own computer system, be sure to include your prioritized plan for preparing all the office computers for the software upgrade and all users for learning the new software as directed by your supervisor.